ProSource Wholesale Floorcoverings Privacy Policy
We take Your privacy seriously and want Your experience with
prosourcefloors.com (the "Site" and the "Service" to which You
subscribe upon Your agreeing to the Terms of Service and End User
License Agreement) to be both satisfying and safe. This
Policy sets forth the steps we take to accomplish this result, and
we urge You to read it carefully.
1. What this Policy Covers. In order for us
to properly and efficiently provide our products and services to
You, it may be necessary from time to time for us to collect
information about You or the equipment or methods You use to visit
the Site, or while visiting the site. Although we need this
information to better serve You, we understand Your concerns about
how this information is used. Accordingly, this Policy
explains how we use, and more importantly will NOT use, any
personally identifiable information we collect when You visit or
utilize the Site. This Policy also covers our treatment of
any personally identifiable information that our business partners
share with us or that we may collect on or from a business
partner's site.
2. What this Policy Does not cover. This
Policy does not apply to the practices of companies we do not own
or control or to people we do not employ or manage. This
Policy only addresses the use and disclosure of information we
collect from You. To the extent that You disclose any of Your
information to any other person or entity, different rules may
apply to their use or disclosure of the information You disclose to
them. It is important that You understand that we may not,
and probably do not, control any website which You may visit
through a "link" from the Site, and such other websites may have
their own privacy policies that may differ substantially from
ours. Also, any third party advertisers who advertise on the
Site or through the Site may also adhere to their own privacy
policies, which may also be different from ours. When
visiting advertisers or any other website or business You reach by
"clicking" on a link on the Site, You are subject to the privacy
policies of that third party. We encourage You to ask
questions before You disclose Your personal information to
others. Unless otherwise notified, we will not collect
personal health information from You. If in the future we do
collect such personal health information, we will do so in
compliance with our Personal Health Information Policy, a copy of
which will be made available to You.
3. Information Collection and Usage by
us. Our primary goal in collecting personal
information is to provide You with a smooth, efficient, and
customized experience on the Site and throughout our
business. We use information collected for the purpose of
completing transactions, delivering products, and addressing
customer service issues. Any Credit Card Transactions with
this Site are handled by third-party financial institutions and
their vendors which receive the credit card number and other
personal information only to verify the credit card numbers and
process transactions. Online payment transactions are handled
by an independent third party that receives the account number and
other personal information only to verify the account number, the
existence of funds, and process the transaction. The
information collected and handled by them is subject to their
privacy policies, which You should review.
We will not knowingly transfer Your personal information to
another party except as disclosed in this Policy. In most
instances, You may have the option to withhold certain requested
information; however if You choose to withhold or not provide
requested information, we may not be able to provide You with the
services or products You request. In general, our service
automatically gathers certain usage information like the numbers
and frequency of visitors to the Site. We only use such data
in the aggregate. This collective data helps us determine how
much our customers use parts of the Site, so we can improve the
Site. We may also track certain information about Your
behavior on the Site. We use this information to do internal
research on our users' demographics, interests, and behavior to
better understand and serve You and our community. This
information may include the URL that You came from (whether this
URL is on our site or not), which URL You next go to (whether this
URL is on our site or not), what browser You are using, and Your IP
address.
We use information in the file we maintain about You, and other
information we obtain from Your current and past activities on the
Site, to resolve disputes, troubleshoot problems, or to enforce our
ProSource Wholesale Floorcoverings Terms of Service and End User
License Agreement ("TOS").
4. Cookies. A cookie is information
stored directly on the computer You are using, that interacts with
the Site when You visit, to assist us in providing customized
services. We use cookies for a variety of purposes, such as
(i) to display information more effectively to our users, (ii) to
help us provide information which is targeted to Your interest, and
(iii) to allow You to enter Your password less frequently
during a session. Any time a cookie is used, personal
information is encrypted for our use only and is protected from
third party access. Additionally, You may encounter "cookies"
or other similar devices on certain pages of the Site that are
placed by third parties. We do not control the use of cookies
by third parties, and their use of their cookies is subject to
their privacy practices and not ours. When You visit the
Site, we automatically receive the URL of the site from which You
came and the site to which You are going when you leave the
Site. We also receive the Internet protocol address of Your
computer, Your computer operating system and type of web browser
You are using, as well as the name of Your ISP. This
information is used to analyze overall trends to help us improve
the Site.
5. Disclosure of Your Personal
Information. We may sell or rent certain
personally identifiable information about you to third parties with
which we have advertising and name-sharing agreements.
However, you may opt out of these arrangements by clicking on the
relevant opt-out indicators on our site. We may disclose
personally identifiable information about You to other companies or
people when: (i) You give us Your consent to share the information;
(ii) we need to share Your information to provide the product or
service You have requested; or (iii) we need to send the
information to persons or companies who work on our behalf to
provide a product or service to You; (iv) if we are required to do
so by applicable law as described more fully below, or (v) when we
determine You have violated the TOS. It is our policy to
cooperate with all law enforcement inquiries, as well as other
third parties to enforce laws, such as: intellectual property
rights, fraud and other rights. We may disclose (and You
authorize us to disclose) any information about You to law
enforcement in response to subpoenas or court orders, or other
government officials or agencies as we, in our sole discretion,
believe necessary or appropriate, in connection with an
investigation of fraud, intellectual property infringements, or
other activity that is a violation or potential violation of law or
may expose us or You to legal liability.
Due to the possibility of requirements from existing or future
regulatory authorities or due to the current or future state of
technology, we cannot ensure that all of Your private
communications and other personally identifiable information will
never be disclosed in ways not otherwise described in this
Policy. For purposes of illustration only, third parties may
unlawfully intercept or access transmissions or private
communications, or users may abuse or misuse Your information that
they collect from the Site. Therefore, although we use
industry standard practices to attempt to achieve the stated goals
of our privacy policies, as a matter of practicality we cannot and
we do not promise, and You should not expect, that Your personally
identifiable information or private communications will always
remain private.
6. Service Providers.
A) External Providers. We may, for Your
convenience, provide some of Your personally identifiable
information to an external service provider. However, before
we disclose Your personally identifiable information to an external
service provider, You will see what data is about to be sent and
have the ability to approve the disclosure. To prevent our
disclosure of Your personally identifiable information to an
external service provider, You can decline such disclosures or
simply not use their services.
B) Internal Providers. We may use internal
service providers to facilitate our services (e.g., discussion
boards, surveys, etc). In such event, we may provide some of
Your personally identifiable information directly to them, and such
internal service providers may collect information directly from
You (such as the situation where we ask a internal service provider
to conduct a survey for us and that provider asks You for
information while conducting the survey). If we provide any
of Your information to an internal service provider, such internal
service provider's use of such information shall be restricted by
confidentiality agreements. If You provide additional
information to an internal service provider directly, then their
use of Your information will be governed by their applicable
privacy policy. Personally identifiable information posted by
a user to a public section of the Site is not governed by this
Policy and ProSource shall not be responsible for any release of
such information. Furthermore, ProSource is not responsible
for removal of such personally identifiable information from any
such public section of the Site.
7. Other Entities. We may share much of
our data, including personally identifiable information about You,
with our subsidiaries, business partners, and our credit card/debit
card processor. To the extent that these entities have access
to Your information, they will treat it at least as protectively as
they treat information they obtain from their other
users.
8. Advertisers. If we collect from the
data we receive personally identifiable information, such
information will be disclosed to advertisers and other third
parties for other marketing and promotional purposes only in a
manner which does not personally identify that information (such as
disclosing information in the aggregate, by reference to averages
or trends, or by reference to a "user" without providing the
personally identifying information for that user). We will
not disclose to these entities any information that could be used
to identify You personally (for example, Your name, email address,
password, credit card number, and bank account number).
9. Identification of User in Site. You
will be identified throughout the Site by Your Logon ("User
ID"). We suggest for security reasons that You do not use
Your e-mail address as Your User ID. Your User ID can be used
to identify You and Your activities throughout the Site, and other
users may be able to identify You based on User ID items that You
have purchased, sold, bid on in the past, requested a bid in the
past, any ratings or comments You may provide, any postings You may
place on the Site, etc.
10. Control of Your Password. You are
responsible for all actions taken with Your User ID and password,
including any costs, fees or charges incurred. For this
reason, You should not share Your password with anyone else.
If You choose to share or disclose Your User ID, password, or Your
information with third parties to provide You additional services,
You should review that third party's privacy policy. If You
lose control of Your password, You may lose substantial control
over Your personally identifiable information and may be subject to
legally binding actions taken on Your behalf. NOTE: If
Your password has been compromised for any reason, You should
promptly e-mail us at websitecontact@pswholesale.com
and notify us that Your password has been compromised.
11. Security. Even though we utilize
various security techniques to protect data from unauthorized
access by users inside and outside the company, "perfect security"
does not exist on the Internet. Please note that e-mail and
internet traffic are not secure. To help safeguard Your
information, we suggest the following: (i) You do not share
Your USER ID or password with anyone; (ii) change Your password
regularly; and (iii) remember to sign off once You have submitted
an application for a product or service online, or completed an
online session.
12. Spam. We do not condone "spam" or
unsolicited junk e-mail. We are not responsible for this
unfortunate activity, and cannot stop it from occurring when it
originates from outside the Site. We will take reasonable
action against any person who uses our email products as the
launching pad for spam.
13. Editing Account Information. We will
provide You with the ability to access and edit the information
that You have provided to us. To update the information or to
deactivate Your account, please email us at websitecontact@pswholesale.com.
In the event You deactivate Your account, such information will be
deactivated as soon as reasonably possible in accordance with our
deactivation policy and applicable law. We may retain in our
files information You have requested to remove from internet
access, and may use such information in some circumstances, such as
to resolve disputes, troubleshoot problems and enforce our
TOS. Further, such prior information is never completely
removed from our databases due to technical and legal constraints,
including stored "back up" systems. Therefore, You should not
expect that all of Your personally identifiable information will be
completely removed from our databases in response to Your
requests.
14. Change of Privacy Policy. We reserve
the right to change this Policy from time to time. If we make
any changes to this Policy, we will post those changes here so that
You will always know what information we gather, how we might use
that information and whether we will disclose it to anyone.
In addition, we may communicate to You through email on the use of
the Site, Your account and other matters.
15. Use of Site. Use of the Site
constitutes acceptance of this Policy as it is now written and as
it may be modified from time to time and appears on the Site.
You specifically agree to check back on the Site from time to time
to ensure that You are familiar with this Policy as it may exist
from time to time, but also agree that You are bound by such Policy
as the same may exist on these pages, whether or not You have
actually viewed them in their then existing form.
August 2008